Frequently Asked Questions
Answers to Common Questions
SHIPPING AND HANDLING
All orders are processed within 3-5 business days.
Calculated at the time of purchase
An $10 flat-rate shipping fee is applied to all AK, HI, and PR orders.
Once picked up and scanned in by our carrier, transit times typically range 2-7 business day days, depending on shipping method + delivery destination.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 72 hours once a label has been created.
Once shipped, please refer to the carrier for updates. We cannot replace missing or stolen packages at this time.
Need it ASAP? We offer 2-day shipping! Pricing is dependent upon the destination/weight of the package. We ask that you please apply our 3-5 business day window for processing to plan accordingly.
What is your return policy?
We strive for 100% customer satisfaction, always! If you’re unsatisfied for any reason please contact our Customer Care team.
All returns must be processed within 60 days of receiving your order and require proof of purchase (e.g. your order number, order confirmation email, store receipt, etc).
If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description and email firstname.lastname@example.org. We'll get started on your exchange or replacement order ASAP.
Refunds are processed on unused, undamaged products only.
Please return your items back to LumaLux HQ in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.
Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.
Exceptions: we do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion, gift cards, or third party products.
Do you offer gift cards?
We do not currently offer gift cards but hope to have that option available to you soon!